Chal-mari Toms (Cha)
Practice and Operations Manager | Therapy Assistant
BSc. (Psychology), MRes (Psychology) (in progress)
Cha is a warm and approachable Practice and Operations Manager and Therapy Assistant who plays a central role in supporting both clients and clinicians. She is committed to growing a safe, inclusive environment where every individual feels respected and valued.
Areas of interest
Cha’s experience includes:
Practice and operations management
Client care coordination
Administrative systems and service delivery support
Neurodiversity affirming environments
Person centred support
Cha is committed to ensuring that every individual feels seen, heard, and respected. She recognises that each person’s experience is unique and values thoughtful, inclusive approaches that honour individual differences.
Professional background
Cha holds a Bachelor of Science in Psychology and is currently completing a Master of Research in Psychology. Her academic training complements her practical experience in practice management and client care, strengthening her understanding of evidence informed mental health practice.
Her combined operational and psychological knowledge allows her to support the practice with both organisational insight and sensitivity to client needs.
Outside of work
Outside of the practice, Cha enjoys staying active through sport and spending quality time with her family and their much loved pet. She also appreciates quiet time with a good book, valuing opportunities for both connection and reflection.
Clinical approach and services
Cha is committed to creating a safe, inclusive, and welcoming space for all individuals. She recognises that each person’s journey is unique and values neurodiversity as an important part of human difference.
Her focus is on ensuring that every client feels seen, heard, and respected. She supports the clinical team with consistency and care, contributing to a therapeutic environment grounded in dignity, compassion, and thoughtful practice.